Oh the joys of closing a business!
When opening the business three years ago, I agreed to a three contract with AT&T.
The contract was up in April. I did not think of it until the end of the month. I did not receive/or hear anything. I assumed the payments would go on as were, just no contract.
I have been trying to reach someone since the 15th of June to drop the unused fax line. I finally reach someone today. Guess what? I am in another three year contract!!!
Because I did not notify them 60 days before the contract expired that I did not wish to continue a contract. Of course, 60 days before that time I did not know I would be closing the business, but I sure wish I had realized that about the contract so I could have reduced it down to only a year!
Now, when the phone is turned off, I am stuck with a penalty fee. $20 a month for the duration of their contract. Yup $660 to AT&T for really nothing. No options to negotiate the contract down to even half the time.
So much for retention of customers, my hesitation to turn off my home landline due to loyalty to that company just disappeared.
If you are anticipating the possibility of the current economy sinking your business, be sure to check all contracts now! Change it! It doesn't matter if you are getting kicked in the behind and sinking, they are happy to push you down faster!